Return policy

The user has a right of withdrawal by which he can contact The Company by email at the following address: info@luthiervidal.com and desist from the purchase within a period not exceeding fourteen (14) business days counted from the reception of the Product. The User must return the Product within a maximum period of fourteen (14) days after the Company indicates the return form.

Withdrawal involves the return of the amount paid for the item once The Company has received the item in perfect condition and provided that its use was not beyond the verification of the good condition and operation of the same.

The return shipping costs will be charged to the User, using to be able to be the original packaging to avoid possible depreciation. In case of wishing to do so, the User may contact The Company to request the processing of the pickup with your trusted transport company, after payment of the actual cost of the shipment.

The company responds to the lack of conformity that manifests itself within a period of two years from delivery. The User must inform of the lack of conformity within a maximum period of two months since he became aware of it.

In case of defective product, The Company will proceed with the repair, substitution, reduction in the price or resolution of the contract. These procedures will be free for the User.

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Can I cancel my order?

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Cancellation before shipment

We can cancel your order immediately, and reimburse you for the entire amount paid, as long as it has not been sent (we send it from 4pm).
If you want to cancel your order, write to info@luthiervidal.com or call us at 93 459 42 42, indicating your name and order number.

Cancellation after shipment

If you have not received the package yet, contact us quickly. We will try to contact the courier company so that they do not deliver the package.
In this way, once the package has been returned to our stores, we will return the cost of the products. Important: the shipping costs will not be returned.